Frequently Asked Questions
Ordering
Stickers
Labels
Files & Proofs
Shipping
Misc.
Still have more questions?
Reach out anytime with our Live Chat or Contact Us page!
Ordering
How do I place an order?
It’s just a few simple steps!
- Once on a product page, select your size, quantity, and/or finish
- (Optional) Click “Upload Your Design” so that we have your artwork. If your design is not ready, you may email it later
- Click the “Add to Cart” button and checkout.
- Keep an eye on your email within the next day or so for a digital proof. Once we send the proof to you, please review it and “Approve” or request changes. Once you approve your proof, you don’t have to do anything else- we will take care of the rest and your stickers will arrive to your door in just a few days!
Can I request a custom size/quantity for stickers or labels?
Absolutely! You may reach out to us to get a quick quote/invoice on custom sizes & quantities.
I want to order, but my designs are not ready yet...
No problem! You can still order, skip the upload step, and email us your designs when they are ready. We are able to put orders on-hold if needed
Stickers
What is a Die-Cut sticker?
Both the sticker and paper backing are cut completely through. The finished product is custom shaped to your design!
How long are my stickers expected to last?
Our stickers are made for both indoor and outdoor use, and are expected to last 7+ years when applied properly. Laminate is applied to every sticker to help protect against UV rays and scratches.
Are my stickers weatherproof/waterproof?
Of course! Your sticker(s) will hold up through rain, snow, wind, car washes, and dishwashers if applied correctly
Are your stickers oil proof?
Yes! Our stickers are oil proof.
What can I put my stickers on?
Generally speaking, you can apply your stickers to any smooth and clean surface! Some examples include vehicles, laptops, tumblers, mugs, cell phones, and Polyurethaned wood.
I do not know what size stickers to buy...
The most popular standard sticker size is 3”.
1”- about Quarter size
2”- about Oreo Cookie size
3” x 2.5”- Business Card size
5”- about the size of a slice of bread
The best size and shape for you may depend on your design and file type. A design with lots of small text or a QR Code should be printed large enough to be readable. If your provided file is pixelated or poor quality, selecting a smaller size may help decrease the visible pixelation.
How do I clean the surface before applying my sticker?
Before adhering your sticker to a surface, be sure to wash the area with water and a little soap. DO NOT use any type of cleaner to wash the surface, as the vinyl will not stick. After washing, thoroughly dry the area, and you are ready to apply your sticker!
Can you print QR Codes?
Yes! Please provide the highest resolution file you have to help ensure the QR Code scans correctly.
Labels
What material are my labels made of?
Our labels are made out of a high-quality BOPP. A layer of laminate is added to each label for extra durability.
Are my labels weatherproof/waterproof?
Yes! They are weatherproof/waterproof.
What is the minimum order quantity for labels?
The smallest rolls we offer are 50 labels.
Please reach out to us if you need a custom quantity!
Can the labels be written on?
Yes! Permanent Markers work best, and certain gel-type pens.
Can I have multiple designs printed on one roll?
1 design can be printed per roll. Additional rolls would need to be purchased for each design you have. A multi-item discount is applied at checkout!
What can I put my labels on?
Both our labels and stickers can go just about anywhere! Common uses are product packaging, bags, boxes, & cups.
Can I request a custom size?
Absolutely! Please reach out to us with the dimensions and quantity you are interested in, and we can give you a quote!
Files & Proofs
What type of file should my artwork be?
Preferred File Types: AI, EPS, PDF, and PSD
Acceptable File Types: JPEG, TIFF, PNG, and SVG
You may send us any files that you have, and we will use the best one.
What resolution should my artwork file be?
300 DPI (dots per square inch) is preferred to give the best print results, but not required. We can print just about any file type/resolution.
When should I expect my first proof?
After ordering, expect your first proof to be sent to your email between now and 48 hours. Please accept or deny the design as soon as you can. If we have not heard a response within 2 business days, your order will automatically go to production
I approved my proof, but decided I would like to make another change.
Please reach out to us ASAP to see if it is possible to request changes. Most of the time, once a proof image is approved we can no longer make edits
Will the colors in my proof exactly match my printed stickers?
Digital files are shown in RGB color mode. This is the color mode used on phones, computer screens, and TV’s that are made up of light for the digital display. Because these colors are made of light, they may appear more “vibrant”. Personalized screen settings also need to be taken into account when viewing any image digitally. Notice that the colors may look slightly different between your phone screen and computer screen.
All printers use CMYK color mode, which is ink based. When we print, your digital file (RGB) is converted to CMYK mode.
Our printers do a good job of keeping the same color shade after the conversion most of the time, but differences in color shades are always possible. Because of this, we cannot guarantee exact color matches. If you are concerned on how your digital file will print, we recommend ordering a small batch and editing the colors of your digital file accordingly.
What if my digital file is not the same shape that I want my stickers to be? (My design is square shape, but I want circle stickers)
We will crop/trace your logo or design into your desired sticker shape. The new shape will be shown in your proof. If in the event your requested shape is not possible, we would let you know and offer recommendations.
Shipping
What shipping service will be delivering my order?
Most orders will be shipped via UPS 2-Day. Orders going to a PO Box will be shipped USPS Priority Mail. Sample Packs will be shipped USPS Ground Advantage.
Will a tracking number be provided on my order?
Yes! All orders will include a tracking number, unless the listing states otherwise.
What is the shipping cost?
Our standard shipping cost is FREE! Shipping upgrades are available at checkout for an additional fee.
Where do you ship to?
We ship to all U.S. states and territories! Residential, commercial, and PO Box, and APO addresses are welcomed. We do not ship internationally at this time.
Can you split shipments?
No, each order can be shipped to one address.
My order arrived later than it was supposed to.
Every order is shipped with a tracking number so you can view where your package is at any time! We ask that you please have patience with the shipping carrier, and allow them the time needed to safely deliver your order.
My tracking number states “delivered”, but I did not receive my package.
If in the unlikely event this situation happens, we highly recommend checking with neighbors to see if your package was accidentally delivered to the wrong address. The next step would be to contact your local post office to see if they can provide details on what might have happened. If you have no luck with the first two steps, please email us at support@stickerwave.com, and we will be happy to help out!
The tracking number shows that my package has not moved in 7 days.
If your tracking number indicates that the package has been lost in transit, please let us know. We will work with the shipping carrier to track down your stickers.
Misc.
Where are you located?
All our stickers are made and shipped from Michigan!
Are you on Social Media?
Instagram: the_sticker_wave
Facebook: Sticker Wave
Can I resell my stickers?
Yes! The stickers are printed with your provided artwork. We have many buyers that resell their stickers.
Can I make a tax exemption purchase?
After ordering, please send us your tax-exemption form. After reviewing it, we will then refund the tax for you.
Do you print NSFW (not safe for work) images?
Yep! We can print (and have printed many) NSFW stickers.